Privacy Policy

Last updated 22/06/2023

At Sweet Custom Cakes, we are committed to protecting the privacy of our clients. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we safeguard it.

  1. Information Collected: We may collect personal information such as your name, email address, and contact details when you voluntarily provide them to us through our website or newsletter subscription.
  2. Use of Information: We use the collected information to improve your browsing experience, provide personalised content, respond to your inquiries, and send relevant updates and promotional materials. We do not share or sell your personal information to third parties.
  3. Cookies: Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can adjust your browser settings to manage cookies preferences, although this may limit certain features on our website.
  4. Third-Party Links: Our website may contain links to third-party websites. Please note that we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.
  5. Data Security: We take appropriate measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
  6. Children’s Privacy: Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly remove the information from our records.
  7. Updates to Privacy Policy: We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. By continuing to use our website, you acknowledge and agree to the updated Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us at hello@sweetcustomcakes.com.au. Thank you for visiting Sweet Custom Cakes and entrusting us with your personal information.

 

Terms of Service

Welcome to Sweet Custom Cakes. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

 

  1. Intellectual Property-  All content on our website, including text, graphics, logos, images, and software, is the property of Sweet Custom Cakes and is protected by intellectual property laws. You may not use, modify, reproduce, distribute, or exploit any content without obtaining explicit written permission from us.
  2. Product Information-  We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any information on our website. We reserve the right to modify or discontinue products at any time without prior notice.
  3. Ordering and Payment By placing an order on our website, you agree to provide accurate and complete information. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order at any time, including after confirmation, for reasons such as unavailability of ingredients or scheduling conflicts. Payments must be made using the approved payment methods indicated on our website.
  4. Shipping and Delivery- We will make reasonable efforts to ship your order within the estimated timeframe provided. However, we do not guarantee delivery dates and are not responsible for any delays or errors caused by third-party shipping providers. Any shipping costs and associated taxes or customs fees are the responsibility of the customer unless otherwise specified.
  5. Returns and Refunds- We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within 7 days of receiving the product. We will assess the situation and provide instructions for returns or exchanges, subject to our return policy. Please note that certain products, such as perishable goods or customised items, may not be eligible for return or refund.
  6. Limitation of Liability- To the extent permitted by law, Sweet Custom Cakes and its affiliates, directors, officers, employees, or agents will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services, including but not limited to lost profits, data loss, or business interruption.
  7. Governing Law and Jurisdiction-  These Terms are governed by the laws of Australia. Any disputes arising from or related to these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of Australia.
  8. Modifications to the Terms We reserve the right to modify, update, or change these Terms at any time without prior notice. Any modifications will be effective immediately upon posting on our website. Your continued use of our website or services after the changes will constitute your acceptance of the modified Terms.

If you have any questions or concerns about these Terms, please contact us at [your contact information].

 

Consumer Guarantees:

At Sweet Custom Cakes, we are committed to providing you with high-quality cakes and sweets. We want you to be satisfied with your purchase, and we aim to comply with the consumer guarantees set out in the Australian Consumer Law.

  1. Quality and Fit for Purpose: We guarantee that our cakes and sweets will be of acceptable quality and fit for the purpose they are intended. They will be fresh, delicious, and meet industry standards.
  2. Accurate Description: We strive to provide accurate descriptions of our products on our website and other marketing materials. The images and information provided will give you a fair representation of the products you will receive.
  3. Refunds: Should a product be faulty or a description misleading or inaccurate, you will be entitled to a refund, less any discounts or promotions applied to the original order. 
  4. Clear and Transparent Pricing: We commit to providing clear and transparent pricing for our cakes and sweets. The prices displayed on our website, and in-store will accurately represent the costs of the products, including any additional charges or fees.
  5. Timely Delivery: For orders requiring delivery, we will make every effort to ensure your cakes and sweets are delivered to the specified location within the agreed-upon timeframe. Delays or unforeseen circumstances may occasionally occur, but we will communicate with you promptly and seek to resolve any issues.
  6. Excellent Customer Service: We value our customers and aim to provide excellent customer service. If you have any concerns or questions about our products or services, please reach out to us, and we will assist you to the best of our abilities.

Please note that these consumer guarantees are in addition to your rights under the Australian Consumer Law. If you have any questions or need further information, please contact us at hello@sweetcustomcakes.com.au. We appreciate your support and look forward to serving you with our delicious cakes and sweets.