FAQ’s

How far in advance do I have to order?

Usually, one week’s notice for most custom cake orders. However, each week can differ and can be booked out faster than others. If you are having an event, it is best to book your cake in as soon as you can. It is never too early to book in your cake. We do try our best to take last minute orders. If you don’t ask, you won’t know.

What flavours do you offer?

Cake flavours we offer are:

  • Belgian chocolate mud
  • Belgian white chocolate mud
  • Caramel mud
  • Vanilla bean butter cake
  • White chocolate and raspberry mud 
Do you deliver?

We sure can! Just let us know if you need delivery with your enquiry and we can go from there. We deliver to Newcastle, Lake Macquarie and the Hunter.

Do you cater for specific dietary requirements?

We most certainly do! Please ask us upon your enquiry and we will do our best to cater for you. Please note our kitchen does produce items containing nuts, eggs and gluten, and there is always a risk of cross contamination. It is then up to the customer, knowing the risk of cross contamination to continue to consume our products.

What is the difference between a coffee and dessert portion?

This will be an important question we ask when enquiring about wedding cakes.

A ‘tea and coffee portion’ is usually 1” x 1” x the standard height of our cake (5”- 6” tall) This option is a great portion size if you are having another desert(s) catered for at your wedding or event.

A ‘dessert portion’ is twice the size and usually 1” x 2” x the standard height of our cakes.

Do you offer postal services?

We sure do. We can post any SUGAR COOKIE order Australia wide! Unfortunately at this stage we do not post any other products.

What happens in the event of a cancellation?

All deposits (which are 50% of the total cost) will be forfeited if the order is cancelled. 

No refund is provided if your order is cancelled within four business days of your event.

If your order needs to be cancelled and Sweet Custom Cakes is notified more than 7 days prior to your event, 50% of your total cost will be refunded (the 50% deposit will be forfeited).

Where are you located and are you open to the public?

We are a small Newcastle business running from a residential address. We do not operate a shop front and do not accept customers without a booking. We are located in the New Lambton Heights area and give our full address upon confirmation of orders.

What is the best way to make an order?

To make an enquiry or order with us please head over to our ‘Order Enquiry’ page where you will be asked to fill out our enquiry form. We are then able to quote you from this information and get back to you as soon as possible.

How long should It take to get a quote back after an enquiry has been sent?

Please allow 48hrs to receive a quote back from us. Our creator bakes, designs, decorates and deals with all customer enquires. We do our best to get back to you as soon as possible. If you have not received a response after 48hrs please send us a friendly reminder regarding your prior enquiry or order.